Terms and Conditions


1. Fees
1.1 Full payment of the course fees must be received prior to commencement of your course. Your place on the course cannot be guaranteed until full payment or booking fee is received.

2. Minimum age requirement
You must be at least eighteen years old at the time of booking.

3. Methods of payment
3.1 Fees can be paid by credit/debit card by telephone or online. Payment by cheque is also accepted except in the two weeks prior to the course start date. Please make all cheques payable to Rose Cottage Floristry & Flower School
3.2 Fees can be paid by cash if payment is made in person at least two weeks prior to start of the course

4. Payment by cash
4.1 If you wish to pay for your course in cash, and the amount is over £500, you will be required to provide photo ID at the time of booking. This ID should be either a driving license or passport, which we will photocopy and attach the copy to your booking form.
4.2. If you subsequently require a refund (under the terms of our booking conditions, points 8 & 9) you will need to bring the same photographic ID to collect the cash refund. This will be checked against the original ID provided before any cash is refunded.
Please note that cash refunds can only be collected on weekdays between 10am and 4pm.

5. Cancellations by you
5.1 You may cancel your place on a course up to one month before the course start date. Under these circumstances you will be entitled to a refund of the course fees, less an administrative charge of between £5 and £20 to cover our costs.
5.2.1 If you wish to cancel within two weeks of the course start date you will not be entitled to any refund unless a replacement student can be found for your place.
5.2.2 If a replacement student is found you will be entitled to a refund of the course fees, less an administrative charge of £10.
5.3. If you have booked a course within one month of it’s start date, conditions 8.2.1 and 8.2.2 will apply.
5.5 Cancellation requests must be made in writing.
5.6 If you have cancelled your place on the course due to weather or anything beyond the control of Rose Cottage Floristry & Flower School, as a gesture of goodwill, a place will be available on a future course of the same value or with an additional payment being made should  a course be of higher value. Should you prefer a refund then an administrative charge 15% will apply and such a refund is at the discretion of Rose Cottage Floristry & Flower School

Please note that refunds can take up to one week to process.

9. Cancellations by us
9.1 Please note that some courses have minimum attendance levels and may be cancelled if too few bookings are received.
9.2 We reserve the right to amend or cancel courses.
9.3 If we cancel a course we shall endeavor to give you at least one week’s notice and you will have the option of transferring to another course or having a full refund of the fees, which we will return to you within one week.
9.4 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or timetabling constraints as set out above and beyond the cost of the course fee.

10. Class postponement by us
If a class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the class or to add the missed hours onto the remaining course classes. We apologize for this inconvenience and urge you to ring us if you have any concerns.

11. Transfers
11.1 You may transfer onto another course up to two weeks before the course start date. Under these circumstances, you will be permitted to transfer subject to an administrative charge of £10 to cover our costs.
11.2.1 If you wish to transfer within two weeks of the course start date you will not be permitted to transfer unless a replacement student can be found for your place.
11.2.2 If a replacement student is found prior to the course start date, you will be permitted to transfer, subject to an administrative charge of £10.
11.3 If you have booked a course within one month of its start date conditions 11.2.1 and 11.2.2 will apply.
11.4 Transfer requests must be made in writing.
11.5 You may not transfer to another course once it has started.

12. Substitutions
12.1 If you are unable to attend a course you are permitted to transfer your place to a substitute student up to one day before the start date.
12.2 We must be notified in writing of the substitute student’s name.
12.3 Substitutions cannot be accepted after the course has started.

13. Non-attendance
13.1 Non-attendance of classes due to illness or for personal or professional reasons does not create any right to a refund, extra tuition or a transfer.
13.2 However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.
13.3 Please note that if alternative options are offered there may be an additional charge.

14. Force majeure
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery or heating, lighting, air conditioning or telecommunications equipment, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, or failure in the external supply of electricity, water or telecommunications (including internet) connections.

15. Certificates
To achieve a certificate of attendance you must attend at least 80% of the course. You will be presented with a certificate at the end of the course. The name given on the booking form will be the one that appears on the certificate. If you miss the last session due to reasons for which we are not responsible then a replacement certificate can be sent. If for any reason you do not receive a certificate for reasons for which we are responsible then a replacement will be sent in the post free of charge. You may also collect a certificate from Rose Cottage Floristry & Flower School by prior arrangement. Replacement certificates can be produced up to one year after completion of your course but will incur a fee of £5.

16. Materials and equipment
16.1 The course fee includes the cost of basic materials and flowers.
16.2 Please see the course description on our website for details of any additional materials which you will need.
16.3 Failure to bring the required materials will delay your progress on the course..

19. Recording
For legal reasons, and to respect other participants, the use of audio and/or visual recording is not permitted during any course unless agreed with the tutor and other participants.

20. Health & Safety
Students are asked to wear appropriate clothing and footwear.

21. Course location
You will be advised of your course location in your booking confirmation letter. Please be advised that course locations may occasionally change due to operational reasons.

22. Applicable law
These terms and conditions shall be read and construed in accordance with English law and any dispute between us will be dealt with by the English Courts.


This page (along with any other documents referred to in these provisions) contains the terms and conditions on which we (Rose Cottage Floristry & Flower School) supply any of the products listed on our website to you. Please print a copy of our terms and conditions for future reference.

About us
This website it operated by Rose Cottage Floristry & Flower School. Our address at Rose Cottage, 65 Stathern Lane, Harby, Leicestershire, LE14 4DA

Throughout the site, the terms “we”, “us” and “our” refer to Rose Cottage Floristry & Flower School. Rose Cottage FLoristry& Flower School offers this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink (“Terms of Service” or “Terms”). The Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by the Terms of Service. If you do not agree to all the Terms of Service, then you may not access the website or use the Service.

Questions about the Terms of Service should be sent to us at susan@rosecottagefloristry.co.uk

Intellectual Property Rights
All intellectual property rights regarding this website including, but not limited to, text, graphics, design, logos, photographs, images and all other materials are owned by Rose Cottage Floristry & Flower School or by our partners or affiliates. No trade marks or content may be copied, reproduced, sold or used without our prior written consent. If you breach this Term then you must at our direction return, delete or destroy any copies of the materials you have duplicated.

Access to Our Site
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

In using our site you agree to act in accordance with the law and accept and abide by all of our Terms of Service. You may not alter, amend, impair or interfere with our website in any way. If you default negligently in any obligations set out in these terms and conditions (including our privacy policy and all other related documents) you shall be liable for all losses and damages that this may cause to Rose Cottage Floristry & Flower School and our affiliates, partners or licensors.

If you choose or are provided with a user identification code, password or any other personal information as part of our security procedures, then you must treat such information as confidential and must not disclose any information to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of our customer terms and conditions.

Payment Methods
Purchases may be paid for using a debit or credit card through our online payment facility. All prices shall be displayed in pounds sterling and are payable in that currency only. You accept that some banks may charge an additional fee for international transactions. For delivery destinations within the UK all prices include VAT or other sales taxes where applicable.

Payment Cards Accepted
We accept most major credit and debit cards.

The price of any or all of our products will be as quoted on our website except in cases of obvious error and are liable to change at any time.. All prices are inclusive of delivery fee of £3.

Refusal of Transaction
We reserve the right to refuse to process an order for any reason or refuse service to anyone at our sole discretion and at any time during the order process.

Ordering Online
Upon placing your order online you will be sent a confirmation e-mail detailing your order and confirming the value of your order, which will have been debited from your credit or debit card.

If you have any queries regarding your order then please do not hesitate to contact us on 0773855694 Monday to Friday between 10am – 4pm.  Should we have any queries relating to your order we will contact you by e-mail or telephone as soon as possible within the order process.

By placing an order through our site, you warrant that you are both legally capable of entering into binding contracts and are at least eighteen years of age.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. 

Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, regional regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

In the event that any provision of thse Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Any such determination shall not affect the validity and enforceability of any other remaining provisions.

Law and Jurisdiction
The contracts made through the purchasing of products through our site will be governed by English law. Any dispute that may arise from such contracts will be subject to the non- exclusive jurisdiction of the courts of England and Wales.

General comments about the site are always welcome. Please contact us at susan@rosecottagefloristry.co.uk if you have any complaints, please direct  those to 07738556949.

Gift Vouchers: Special terms and conditions
Gift vouchers can be purchased online or by phone and are redeemable online or by phone or email.

Once a voucher has been purchased it is not refundable

To book a course using a gift voucher, please call on 07738556949 quoting your voucher number and ensure that you bring the voucher with you on the day of commencement of your course. Vouchers are not redeemable for cash and no change will be given. Vouchers can be transferred to another person.